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Q: How can I register for NEBIS?
A: You can
register
online.
Select a home library (the library that you are probably going to use and
collect books from most often). Your registration will then be checked and
approved by your home library.
Q: I already have a library card from another library that
uses the same library system. Is this card also valid for NEBIS?
A:
If the library also belongs to the
IDS-Verbund,
you can use your library card with us. You do not have to register first. You
can access NEBIS with your normal login and order the documents you
require.
Q: I have forgotten my password. What should I do?
A: Please send your name and user ID, complete address incl. telephone
number and date of birth to your
home library or to
service@library.ethz.ch. You will
then receive a temporary password, which you should change as soon as possible
within your NEBIS user account (http://recherche.nebis.ch).
Q: When I try to order a document I recieve the following
warning "Your library user card has expired. Please contact your home library".
What should I do?
A: The validity of NEBIS library user cards is
limited. After the expiry date has been reached, documents can no longer be
ordered and all borrowed documents are automatically recalled. Please contact
your library to request
an extension of your card validity and to organise the renewal of the relevant
loan transactions.
Q: How long are books kept aside once they are ready for
collection at the Circulation Desk?
A: You have seven - ZB
(Zurich) and ZHDK-MIZ (Zurich) ten - days in which to collect
documents put aside for you.
Q: By mistake I ordered a book to be mailed to my address,
but I would like to pick it up in the library. Can I change my order?
A: Yes, if the book is not yet in the mail. Please send a message to the
holding library. We will
take care of the rest.
Q: How do I cancel an order made in error?
A:
You can cancel reservations for documents which are currently on loan yourself
in your user account:
http://recherche.nebis.ch
> My Account > Requests > Link "Cancel".
Q: How do I cancel an order for a copy made in error?
A: Orders for copies cannot be cancelled, as they are printed out
and processed shortly after the order is placed. Should multiple copy orders be
placed within approximately 20 minutes, it is generally assumed that this is an
error and only one order is processed.
Q: How long may I keep the loaned documents?
A: When ordering, please pay attention to the information about the loan
period in the NEBIS catalogue. You will also find the same information on each
delivery note. Thus, for example, the information "A 28/140 days" means that
the maximum loan period lasts 168 days: 28 days loan period, 2x28 days
automatic renewal and 3x28 days manual renewal.
To profit from the maximum
loan period please wait for the two automatic renewals before renewing your
documents yourself after 28 days via the
NEBIS
user account.
A renewal can be granted only if no reservation has been
made. Please check your
NEBIS
user account regularly. It shows the specified return date. Even in the
case of a reservation by other users, this date will not change. In view of
this, you will not receive any recall until the loan period shown in the user
account has expired.
> Further information on the loan
periods
Q: Can I renew the loan period for loaned documents myself
online?
A: Yes - When the first three months have expired, you
have the possibility of renewing the loan period of the documents 3x online via
the
NEBIS
user account, until the maximum loan period has been reached. Renewals can
only be carried out if the documents have not been reserved by other users.
After the loan period has expired, you will get a reminder in which you are
asked to renew your documents online.
Please note that the loan periods
might vary depending on the type of document or the library. Please contact the
lending library directly for details and/or clarification concerning
circulation/loan periods: NEBIS Libraries.
>
Further information on the
loan periods
Q: What happens if I return a document too late?
A: You will be sent a recall notice at the end of the regular loand
period. You must then return the document within 10 days. If you do not compy
with this deadline, you will receive another reminder for which a fee is
charged. The fine imposed per document will gradually increase in stages with
each subsequent reminder, up to a maximum of CHF 35. Finally, we will start
collection proceedings. Check the terms and conditions for your particular
library.
Q: I have recieved a recall notice for a document which I
only recently borrowed. Why?
A: The validity of NEBIS library
user cards is limited. After the expiry date has been reached, all borrowed
documents are automatically recalled and other documents can no longer be
ordered. Please contact your
library to request an extension of your card validity and to organise the
renewal of the relevant loan transactions.
Q: Can I also be notified by e-mail?
A: Yes,
if you entered your e-mail address when you registered.
Q: The e-mail sent by the library is not received. What is
the problem?
A: There could be many causes. Perhaps you do not
have enough space in your e-mail account and cannot receive e-mails from
anyone. Perhaps your Internet Service Provider or your mail host is blocking
our mails as they are being incorrectly interpreted as spam. Perhaps the
configuration of your mail program or your spam filter is too strict.
Unfortunately we have no control over whether you receive your e-mails or not.
The stipulated loan periods nevertheless appy in all cases. Likewise, fines for
late returns as stated in the terms of use will also be payable.
Q: Why are charges listed as "not paid" in my NEBIS user
account, even though I paid them a long time ago?
A: Charges
for the previous three months are displayed in your user account. The
accounting and clearing of fines are processed with another software. If you
have further queries, please contact the NEBIS Fees Administration department
gebuehren@library.ethz.ch. For
charges levied by the Zentralbibliothek Zurich please contact the ZBZ
directly.
If you have any other questions about registration, ordering
and reservations, please send an e-mail to your home library or
service@library.ethz.ch.
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