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Q: How can I register for NEBIS?
A: You can register online.
Select a home library (the library that you are probably going to use
and collect books from most often). Your registration will then be
checked and approved by your home library.
Q: I already have a library card from another library that uses
the same library system. Is this card also valid for NEBIS?
A: If the library also belongs to the IDS-Verbund, you can use your library card with
us. You do not have to register first. You can access NEBIS with your
normal login and order the documents you require.
Q: I have forgotten my password. What should I do?
A: Please send your name and user ID, complete address incl.
telephone number and date of birth to your home library or to
service@library.ethz.ch.
You will then receive a temporary password, which you should change
as soon as possible within your NEBIS user account (www.nebis.ch).
Q: When I try to order a document I recieve the following
warning "Your library user card has expired. Please contact your home
library". What should I do?
A: The validity of NEBIS library user cards is limited. After
the expiry date has been reached, documents can no longer be ordered
and all borrowed documents are automatically recalled. Please contact
your library to
request an extension of your card validity and to organise the
renewal of the relevant loan transactions.
Q: How long are books kept aside once they are ready for
collection at the Circulation Desk?
A: You have seven - ZB (Zurich) and ZHDK-MIZ
(Zurich) ten - days in which to collect documents put aside for
you.
Q: By mistake I ordered a book to be mailed to my address, but
I would like to pick it up in the library. Can I change my order?
A: Yes, if the book is not yet in the mail. Please send a
message to the holding library.
We will take care of the rest.
Q: How do I cancel an order made in error?
A: You can cancel reservations for documents which are
currently on loan yourself in your user account: www.nebis.ch > User
Account > Hold requests > Details > click the "Delete"
button (depending on the session, you may also see the link
"&f_bor_delete" - unfortunately we have not yet found a solution
to the problem, but it works correctly).
Orders for items which are not on loan can only be cancelled once
they are ready for collection - please contact the library which you
selected for collection directly: http://www.nebis.ch/bibliotheken_e.html.
Q: How do I cancel an order for a copy made in error?
A: Orders for copies cannot be cancelled, as they are printed
out and processed shortly after the order is placed. Should multiple
copy orders be placed within approximately 20 minutes, it is
generally assumed that this is an error and only one order is
processed.
Q: How long may I keep the loaned documents?
A: When ordering, please pay attention to the information about the loan period in the NEBIS catalogue. You will also find the
same information on each delivery note. Thus, for example, the information "A 28/140 days" means that the maximum loan
period lasts 168 days: 28 days loan period, 2x28 days automatic renewal and 3x28 days manual renewal.
To profit from the maximum loan period please wait for the two automatic renewals before renewing your documents yourself
after 28 days via the NEBIS user account.
A renewal can be granted only if no reservation has been made. Please check your
NEBIS user account regularly. It
shows the specified return date. Even in the case of a reservation by other users, this date will not change. In view of
this, you will not receive any recall until the loan period shown in the user account has expired.
> Further information on the loan periods
Q: Can I renew the loan period for loaned documents myself
online?
A: Yes - When the first three months have expired, you have the possibility of renewing the loan period of the
documents 3x online via the NEBIS user account, until
the maximum loan period has been reached. Renewals can only be carried out if the documents have not been reserved by other users.
After the loan period has expired, you will get a reminder in which you are asked to renew your documents online. Therefore, we
recommend you to wait for the reminder before renewing your documents. This is the only way to profit from the maximum loan period.
Please note that the loan periods might vary depending on the type of document or the library. Please contact the
lending library directly for details and/or clarification concerning circulation/loan periods:
NEBIS Libraries.
> Further information on the loan periods
Q: What happens if I return a document too late?
A: You will be sent a recall notice at the end of the regular
loand period. You must then return the document within 10 days. If
you do not compy with this deadline, you will receive another
reminder for which a fee is charged. The fine imposed per document
will gradually increase in stages with each subsequent reminder, up
to a maximum of CHF 35. Finally, we will start collection
proceedings. Check the terms and conditions for your particular
library.
Q: I have recieved a recall notice for a document which I only
recently borrowed. Why?
A: The validity of NEBIS library user cards is limited. After
the expiry date has been reached, all borrowed documents are
automatically recalled and other documents can no longer be ordered.
Please contact your
library to request an extension of your card validity and to
organise the renewal of the relevant loan transactions.
Q: Can I also be notified by e-mail?
A: Yes, if you entered your e-mail address when you
registered.
Q: The e-mail sent by the library is not received. What is the
problem?
A: There could be many causes. Perhaps you do not have enough
space in your e-mail account and cannot receive e-mails from anyone.
Perhaps your Internet Service Provider or your mail host is blocking
our mails as they are being incorrectly interpreted as spam. Perhaps
the configuration of your mail program or your spam filter is too
strict.
Unfortunately we have no control over whether you receive your
e-mails or not. The stipulated loan periods nevertheless appy in all
cases. Likewise, fines for late returns as stated in the terms of use
will also be payable.
Q: Why are charges listed as "not paid" in my NEBIS user
account, even though I paid them a long time ago?
A: Charges for the previous three months are displayed in your
user account. The accounting and clearing of fines are processed with
another software. If you have further queries, please contact the
NEBIS Fees Administration department gebuehren@library.ethz.ch.
For charges levied by the Zentralbibliothek Zurich please contact the
ZBZ directly.
If you have any other questions about registration, ordering
and reservations, please send an e-mail to your home library or service@library.ethz.ch.
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